Refund Policy

Summary

• Unused credits are refundable within 7 days of purchase.
• If a video generation fails, the credits used for it are returned to your account automatically.
• If you were charged twice or had a technical problem with a purchase, contact us and we will look into it.

Credit Purchases

Credits are sold as one-time packs and are processed by our online reseller and Merchant of Record, Waffo Pancake, who also handles order-related inquiries and returns. Credits you have not used are refundable within 7 days of purchase. To request a refund, email us with the email address on your account and the order ID from your Waffo receipt email. Credits that have already been used to generate a video are not refundable, because each video uses paid AI processing as soon as you generate it.

Failed Generations

If a generation fails, you are not charged for it. All credits used for that attempt (1 for 480p, 2 for 720p HD) are returned to your account automatically, and you can try again.

A generation that completes but does not match your expectations does not count as a failure. Results depend on the photo you upload. See how to make an Explosion Walk AI video for tips on choosing a photo.

Serious Quality Issues

If a generation completes but the video has a serious defect, you can ask for one free re-generation. Serious defects are limited to:

• the face is clearly not the person in the photo, or the pet is clearly a different animal (wrong species, or clearly wrong coat color or markings);
• the body or limbs of the person or pet are visibly distorted;
• the person or pet is missing from the video.

To ask, email support@explosionwalk.com within 7 days of the generation, with your account email and the video link. Every request is reviewed manually, and nothing is granted until the review approves it. If it is approved, we add the credits for one re-generation at the same quality (1 for 480p, 2 for 720p HD) to your account.

• At most one free re-generation per video; a re-generated video cannot be claimed again.
• Not covered: style or taste preferences, small differences in the face or clothes, and photos that do not meet the photo requirements (for example group photos, a person together with a pet, or blurry or side-on faces).
• Credits added for a re-generation are not refundable and do not count as unused purchased credits.

Duplicate Charges and Technical Issues

Contact us if:

• you were charged more than once for the same purchase;
• you were charged but the credits did not appear in your account; or
• a technical problem on our side prevented you from using credits you paid for.

Please include the email address on your account and the order ID from your Waffo receipt email. We will review the case and, where the issue is confirmed, add the missing credits or refund the duplicate charge.

Account Termination

Unused credits are not refunded if your account is suspended or terminated for violating our Terms of Service.

Contact

For refund or billing questions, please contact us at support@explosionwalk.com.